Refund Policy
Simranjit Singh Bhinder — last updated 2026
30-day money-back guarantee
We want Medifest to genuinely help you rest, breathe and focus. If it isn't right for you, you can request a full refund within 30 days of your order date — monthly or yearly membership, no explanation needed.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with the email you used at checkout, or email us at Support@medifest.co.nz and we'll arrange it for you. Refunds return to the original payment method, usually within 5–10 business days depending on your bank.
Cancelling your membership
You can cancel at any time from Membership settings inside the app or through the billing portal. Cancellation stops future renewals; your access continues until the end of the period you've already paid for. Renewals outside the 30-day window can still be reviewed on request — get in touch and we'll do what's fair.
Questions
For anything else about billing, see our Terms & Conditions or Paddle's refund policy.